Politique de remboursement

🔁 Return & Exchange Policy

We want you to love your purchase! But if you don’t, here’s what you need to know:

📅 You have 14 days from your purchase date to return or exchange your item.

🎄 Holiday Returns:
🛍️ Purchases from Nov 15 – Dec 24, 2025 can be returned until Jan 10, 2026

📦 Item Condition

✅ Items must be:

  • Unworn 👗
  • Unused 🔒
  • Unwashed 🧼
  • In original packaging with tags, accessories, instructions & warranty 📜

🚫 Items That Can’t Be Returned or Exchanged

❌ No returns or exchanges on:

  • Special orders ✨
  • Custom items 🧶 (like crochet apparel/accessories)
  • Seasonal merchandise 🌸🎃🎄
    This includes items tied to specific holidays or seasons, such as:
  • Holiday décor or themed gifts 🎁
  • Seasonal apparel like swimsuits 🩱 or winter accessories 🧤
  • Limited-time collections released for a specific occasion
  • Any item marked Final Sale

🧾 Custom Orders

🛒 Custom orders are taken in-store only.
✅ At pickup and final payment, customers sign to confirm the item is received in acceptable condition.
🛑 Once signed, the order is considered final.
No refunds, returns, or exchanges.

💳 Refund Info

  • Refunds go back to the original card used to pay 💳
  • No restocking fee 🎉
  • Customer pays for return shipping 🚚
  • Please allow 7 days for refund to process ⏳
  • Returns can be made in-store or by mail 🏪📬

🎁 Gift Returns

  • No receipt? Exchange only for same/comparable item or store credit/gift card 🛍️
  • With receipt? Refund to original card, exchange, or store credit available 💵🎫

Thanks for shopping with us! 💝 Let us know if you have any questions.